Privacy Policy
1. Introduction
Welcome to SahraFlix! Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our IPTV services, website, and applications.
By using SahraFlix, you agree to the terms outlined in this policy. If you do not agree, please discontinue the use of our services.
2. Information We Collect
We collect different types of information to improve our services and ensure a better user experience:
2.1. Information You Provide Directly
- Account Information: Name, email address, phone number, payment details, and login credentials when you create an account.
- Customer Support: Any information you provide when contacting our support team.
2.2. Information Collected Automatically
- Device Information: IP address, device type, browser, and operating system.
- Usage Data: The content you watch, time spent on the platform, and preferences to improve recommendations.
- Cookies & Tracking Technologies: We use cookies and analytics tools to enhance your browsing experience.
3. How We Use Your Information
We use your information for the following purposes:
✅ Service Delivery: To provide, maintain, and improve SahraFlix services.
✅ Personalization: To recommend content based on your interests.
✅ Billing & Transactions: To process payments securely.
✅ Security & Fraud Prevention: To protect against unauthorized access and illegal activities.
✅ Customer Support: To respond to inquiries and troubleshoot issues.
4. How We Share Your Information
We do not sell, rent, or trade your personal information. However, we may share it in the following cases:
🔹 With Trusted Third-Party Providers: Payment processors, hosting providers, or analytics services.
🔹 Legal Compliance: If required by law or to protect the rights of SahraFlix.
🔹 Business Transfers: In case of a merger, acquisition, or sale of assets.
5. Your Privacy Rights
You have the right to:
- Access & Update: View or update your personal information in your account settings.
- Delete Your Data: Request the removal of your data (subject to legal obligations).
- Opt-Out of Marketing: Unsubscribe from promotional emails at any time.
- Manage Cookies: Adjust cookie settings through your browser.
6. Data Security Measures
We implement advanced security measures, including encryption, firewalls, and secure payment gateways, to protect your personal information from unauthorized access. However, no online service is 100% secure, so we recommend using strong passwords and keeping your credentials confidential.
7. Retention of Information
We retain your data for as long as necessary to provide our services or comply with legal requirements. If you request data deletion, we will remove it in accordance with applicable laws.
8. Third-Party Links
Our website may contain links to third-party sites (such as payment providers). We are not responsible for their privacy practices, so we encourage you to read their policies before sharing any information.
9. Changes to This Privacy Policy
We may update this policy from time to time. If we make significant changes, we will notify you via email or on our website. Your continued use of SahraFlix after updates means you accept the revised policy.
